SHIPPING INFORMATION Orders are usually processed and shipped within 7 to 10 business days. usadogshop.com will let you know at checkout or by a follow-up message if the merchandise you have selected is not currently in stock or if we need to confirm availability. For that merchandise, we will provide an expected shipping time. All orders are subject to credit approval.
We deliver via USPS or a comparable delivery service. We use U.S. Postal Service for PO Boxes, APO and FPO addresses. Items ordered at the same time may not always be shipped together. Shipping and Handling charges are not refundable. A 20% re-stocking fee will be applied to all items that are returned and NOT exchanged. If the item is exchanged the re-stocking fee will be waived. The $7.75 shipping fee will be applied to re-ship all exchanges.
RETURN INFORMATION For an exchange, refund or credit, please contact us first. Send the package via mail carrier, i.e. UPS or US Postal Service, to the address indicated on your packing slip. We recommend that you insture your package for the value of the product. A credit can not be issued for items that are lost or damaged during transit. Shipping and Handling charges are not refundable. Please allow 7 to 10 business days for the return to be processed once we receive it. Refunds will not be issued for items returned without ALL original packaging in new saleable condition unless determined defective.
