Contact us

Questions? Suggestions?
Customer Service Hours:

Please call anytime. If you receive our voicemail leave a message and we will call you back as soon as possible. Our US based customer service is available via phone (7) days a week 10 am to 8pm EST. , Monday to Sunday: 248-321-5538

Phone: 248-321-5538 or 845-499-9276

Wholesale/Discounts:
We are pleased to offer a discount to qualified non-profit adoption organizations that will be using the harness on their adoptable dogs but NOT reselling the harness. We also, feature a discount program for the clients of trainers and professionals or those professionals purchasing the harness for use in their programs but not reselling the harness.

I'm sorry but we do NOT offer the harness at wholesale for resale.

Retail Store Location and Information:
USA Dog Shop: Freedom No Pull Harness
Duck Cedar Plaza
549 Route 17, Suite C
Tuxedo Park, NY 10987 Brick and Mortar Retail Store hours:
Covid-19 Update
NY State has deemed our business essential as we offer food and supplies for pets.
We are open for in-store shopping, curbside pickup and website shipping. Orders may be placed over the phone, 845-499.9276, or on our website.

Physical Store Hours
Physical Store will be closed Friday, March 22, 2024 to Wednesday, April 3, 2024 Regular Store Hours Monday 12pm to 6pm
Tuesday & Wednesday Closed or by appointment
We are in the store. However, we do reserve these days for warehouse work. So if you would like to stop over please call first to make sure we are available. 845-807-7748.
Thursday and Friday 12pm to 6pm
Saturday 10:30am to 4pm
Sunday 10:30am to 4pm

US Postal, FedEX & UPS Mailing Address:
USA Dog Shop: Freedom No Pull Harness
Please include the correct Subject: Harness Replacement or Return/Exchange
549 Route 17, Suite C
Tuxedo Park, NY 10987

Our US based customer service is available via phone (7) days a week 10 am to 8pm EST. 248-321-5538.
Prefer to contact us by email? Just complete the Contact Information form below and we will contact you as soon as possible.

Although our website is accepting and processing orders, we are currently experiencing issues with our contact us page. The emails are either bouncing back to the originator or going to spam. Please call until the issue is fixed 248-321-5538. We can not include our email in this info as the spam bots will find it and spam us like crazy.